Online Booking Price Guarantee

Terms & Conditions

Find our online prices cheaper anywhere else and we’ll refund the difference, it’s as simple as that! Must be for the same dates, duration, accommodation and room type though.

With our Price Guarantee you can

  • Price match up to 24 hours after confirming your booking with payment
  • Contact us to request a refund for the price difference

How it works

  • We’re confident you won’t find a lower price on another website but if you so, ensure it’s the same room type on the same dates and there is availability.
  • Email us at sales@travelsmith.co.uk to request a refund quoting the URL of the website where you have seen the lower price.
  • We’ll check and verify the competitor price. Once confirmed, we’ll adjust your account to the lower price and, if you’ve paid in full, we will issue a prompt refund.

Please Note

Prices cannot be matched against closed group offers or loyalty programmes – the competitive price must be available to the general public!