Booking Conditions

A downloadable PDF copy of our booking conditions is available.

Arrival days and durations

Any, unless otherwise stated, subject of course to space. Self catering usually minimum 3 nights.

Holiday costs

All prices include VAT where applicable.

Standard tariff for all properties

If your holiday duration cuts across two price bands the applicable rates are combined on a pro rata basis.

Holiday specials for all properties

Where “Added Value” offers and/or meals are included, all prices are quoted per person based on arrival date.

HOTEL

All prices are quoted per room incl breakfast daily. If half board booked, dinner prices quoted per person.NB special dinner prices only valid when booked in advance for full holiday duration. Child discounts quoted per child when sharing room with two adults.

APARTMENTS, VILLAS AND COTTAGES

Standard tariff

All prices are quoted per unit on a self catering basis ( or holiday specials per person). Where Porth Veor Villas/Apts booked with breakfast/dinner in advance, all meals quoted per person..

Group bookings

Groups are most welcome, special prices on request. NB in certain circumstances all-male/female groups may not be accepted or, may be subject to an additional loss/damage deposit. Please check when booking.

Reservations

Simply contact us by telephone, fax or e-mail to check availability or where applicable you can book online. Early booking is advisable, especially for peak dates or where there are specific requirements.

Money matters and contract information

A deposit of £150 per room/unit (£75 for single rooms) per week (or part week) is payable. A full confirmation and account will then be sent confirming our contract with you. Please note in respect of the vast majority of our featured self catering properties these are privately owned and we act as agents only for those owners and are not principals. Further details can be supplied on request. Balances required one month prior to arrival. No further reminder will be sent and bookings may be cancelled if payment is not received by the due date and any deposit paid will be forfeit. Should you have to cancel your holiday the following charges apply: 28 days or more before your arrival date loss of deposit, 27-15 days 50% of your total holiday cost or loss of deposit, whichever is greater, 14 days or less 100%. Cancellation insurance is therefore strongly recommended. NB: free night offers must be taken at the time of booking and cannot be added retrospectively.

Amendments

Should you wish to alter your arrangements after we have processed your booking a £30 per room/property amendment fee will be charged. However, if within 28 days higher charges may apply especially if your arrival date is changed.

Cheques

Please make cheques payable to “Travelsmith Holidays Ltd”

Security Deposit/Pre-Authorisation

Self Catering:

Porth Veor Villas & Apartments, Porth Cottage & Studio Annexe, The Beach House – guests will be required to provide a credit/debit card pre-authorisation on arrival. In respect of all other self-catering properties a £100 security deposit will be added to the total holiday invoice payable at the time of balance. This will be cancelled/fully refunded after departure, subject to any deduction for breakages, loss and/or damage and/or if the unit is left in an unacceptable condition and/or if the property is not vacated by 10am, after which time a late check-out fee will be levied.>

Hotel Pre-Authorisation:

Porth Veor Manor Hotel – guests may be required to provide a credit/debit card pre-authorisation on arrival. This will be released by your bank, normally within 10 working days from check-in, subject to deduction for food, beverages and extras charged to the room and/or damage and/or if the room is left in an unacceptable condition and/or if the room is not vacated by 10am, after which time a late check-out fee will be levied.
Liability is not limited to the initial £100 security deposit or pre-authorisation and in the event of additional charges/loss/damage in excess of this figure, we would seek further payment from the credit/ debit card supplied at the time of booking or require supplementary payment by cheque or credit/debit card.
In addition, charges may apply where through unacceptable behaviour disruption and severe inconvenience is caused to fellow guests.
NB: please check your property on arrival and if you find any significant damage to any contents/furnishings please advise us at once to avoid charges being incurred on your departure.

Accommodation and meals

No allowance for unused accommodation/meals not taken due to absence, including late arrival first day or early departure on last day.

Room types (applicable to all accommodation)

Double = 1 large bed. Twin = 2 single beds. Family Room = double or twin with bunk beds. Where sofa beds used in self catering in line with max capacities they are always a double bed unless otherwise specified.

Special diets at Porth Veor Manor

Vegetarian dishes are available daily. However depending on specific dietary requirements there may be a restricted menu. It is important that prior notice is given so that we may assist wherever possible.

Check in/Check out

Check in is up to 9pm (10:30pm for Porth Veor Manor). Arrivals later than these times can only be accepted in exceptional circumstances and by prior arrangement. Should you be arriving later due to a delayed flight or any other travel problem, please call our Cornwall Reservations Centre at Porth Veor on 01637 873274

With specific regard to Beachcombers, Waves, Tregurrian, Green Acres, Juliots Well, Mawgan Porth Apartments and Bay Retreat where reception is not manned all day there is also an ‘outside safe’ system for collection of keys and important arrival information, details provided with your confirmation and account. If accommodation is not taken up, without prior notification by 9am on the day immediately after your scheduled arrival day, the Management reserves the right to re-let the accommodation.

Cots and high chairs

These are provided (excluding bedding) free of charge, subject to advance booking only, at all featured properties. NB: We are unable to supply stairgates.

Disabled clients

Most welcome and we will be pleased to assist wherever possible. However, please note the majority of our accommodation is entirely unsuitable for those wheelchair-bound or with severe walking difficulties. Please refer to individual property pages for specific information and do not hesitate to seek advice from us when booking. It is vital that you supply full details of any disability when booking and if necessary, confirm in writing.
NB: No lift available in any property unless otherwise stated.

Swimming pools

Please note that they may be subject to closure or restricted use in line with any safety requirements which may be imposed by local authorities at any time, or for any other health or safety reasons. NB: It is a condition of use that all guests fully comply with safety instructions. 

Porth Veor Manor

Subject to weather conditions our heated outdoor pool is open Apr-Oct and is available to any guests from our other properties. Please advise reception on arrival before use.

Green Acres

Heated indoor pool open all year round.

Juliots Well

Heated outdoor pool open mid May to mid Sep.

Laundry facilities

Laundry facilities are at Beachcombers (payable by tokens from reception) and Green Acres (coin operated). In addition, we offer a full laundry service to all hotel and self catering guests at all our featured properties except Green Acres, Bay Retreat, Juliots Well and White Lodge.

Bed linen and towels

Bed linen, towels and tea towels are provided in all units for internal use only. Beach towels can be obtained from reception at Beachcombers, Tregurrian, Waves and pool towels Porth Veor Manor only.

Parking

All our featured properties have their own private car park. With specific reference to the Beachcombers & Waves there is one guaranteed space for each apartment. Where clients bring two cars in respect of one apartment if there is insufficient space in our private car park, there is a public car park opposite the complex (payable locally).

Dress code at Beaucliffes Restaurant in Porth Veor Manor

We would respectfully ask that smart casual wear is worn for dinner. Thank you for your co-operation.

No Smoking

Smoking is not permitted inside any of our properties.

Conduct

The Management reserves the right to decline acceptance of any booking and to expel anyone whose conduct is deemed to be detrimental to the applicable property and the comfort of all other guests. We are sure this ruling can only prove beneficial for the vast majority of clients.

Pets

With the exception of registered guide/service dogs (welcome free of charge) we regret that pets cannot be accepted at Beachcombers, White Lodge, Waves, Porth Veor Manor and Porth Cottage. It is also not permitted to leave pets in your vehicle in our car parks overnight. Green Acres has 3 cottages, Bay Retreat 10 villas, Beach House 2 apartments, Tregurrian 2 villas and Juliots Well 3 cottages, where dogs are welcome; subject to compliance with site rules, supplied on arrival. If unsure, please ask when booking. Dogs charged at £6 per dog per night.

Website information

All details have been compiled as carefully as possible to ensure accuracy at the time of publication. If any material changes subsequently occur, we will notify you accordingly.

Our liability

We accept full responsibility for ensuring that the accommodation provided is in accordance with the descriptions in this brochure. No liability is accepted for any accidental injury to any guest nor for any loss or damage to their property including vehicles, however caused. We reserve the right to amend or withdraw any amenity or facility due to operational safety reasons. Every effort will be made to restore any such loss of facility with a minimum of delay. If any advertised facility is withdrawn or unavailable we will notify you in advance where possible.

Assistance, problems, complaints

We do our utmost to ensure that all holiday arrangements are at the highest possible standards and are in accordance with what we have contracted to supply. However, if you have a problem during your holiday, please inform the management at once so that every opportunity is given to restore holiday satisfaction. For obvious reasons it is always difficult to resolve any problems on a retrospective basis.

At your service

If you have any queries or require further information please do not hesitate to ask. All our holiday properties are owned and/or managed by Travelsmith Holidays Ltd.

How to reach our holiday properties

Directions can be found on our footer under Find Us.
Travelsmith Holidays Ltd is VAT registered – 732 2215 74.

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