Our team continue to work hard behind the scenes following stringent cleaning regimes to keep everyone safe. We also continue to follow government guidelines as they are updated as inevitably they continue to evolve.
FREE COVID-19 Protection
In these times of uncertainty it’s reassuring to know there’s flexibility if the worst happens.
Firstly, we encourage all of our guests to book holiday insurance as you will likely be covered by a much wider range of unexpected reasons for cancelling your holiday, rather than just Covid.
Please be assured that if for the dates of your reservation it is against government guidelines to travel from the area in which you live, or to the area of your booked accommodation, we would cancel your booking and hold any monies paid on account as a credit to be transferred to a future direct booking.
Furthermore, should the lead guest need to cancel because they have tested positive for COVID, or have been contacted by the NHS Track & Trace system and need to self-isolate during any part of the booked holiday, he/she will need to cancel within 24 hours of being officially advised. We will, upon receipt of the relevant proof e.g. a copy of the NHS notification confirm to you that any monies paid can be held over as a credit to be used against a future direct booking.
In both scenarios above, if the alternative date is more expensive then the difference in cost will be payable but if it is cheaper, the difference will not be refunded but it will be held on account as a future credit. This offer has no time limit.
Please note that by default this FREE Covid-19 Protection is for the lead person named on the booking only. However, we are happy to extend this protection to all guests staying in the booked accommodation providing we are notified of the full names of all guests at least 21 days prior to arrival, or for bookings within 21 days or arrival, providing we are advised of all names within 24 hours of booking. Just email firstname.lastname@example.org forwarding a copy of your booking confirmation from Breaks in Cornwall and detailing all names of guests who will be resident in the booked accommodation.