Booking Conditions

Arrival days and durations

Any, unless otherwise stated, subject of course to space and self catering usually min 3 nights.

Holiday costs

All prices include VAT (where applicable) and are guaranteed against any increase, unless in the very unlikely event that the Government alters the VAT rate. Standard tariff for all properties. If your holiday duration cuts across two price bands the applicable rates are combined on a pro rata basis. Holiday specials for all properties. Where "Added Value" offers and/or meals are included, all prices are quoted per person and are based on arrival date.

HOTEL

All prices are quoted per person and comprise bed and breakfast daily or half board (if applicable) commencing with dinner first day and ending with breakfast last day. NB where special dinner or breakfast prices are quoted they are only valid when reserved in advance at the time of booking and for the full holiday duration.

APARTMENTS, VILLAS AND COTTAGES

Standard tariff All prices are quoted per unit on a self catering basis (or per person on holiday specials). Where Porth Veor Villas and Apartments booked with breakfast and/or dinner as de luxe hotel accommodation, all meals are quoted per person.

Group bookings

Groups are most welcome, special prices on request. Please note that under certain circumstances all-male/female groups may not be accepted or, may be subject to an additional loss/damage deposit. Please check at the time of booking.

Reservations

Simply contact us by 'phone, fax or e-mail to check availability or where applicable you can book online. Early booking is advisable, especially for peak dates or where there are specific requirements.

Money matters

A deposit of £60 per adult (hotel bookings), or £150 per unit (apartment, villa and cottage bookings including all holiday specials), per week (or part week) is payable. Full payment please if booking is made within one calendar month of arrival. A full confirmation and account will then be sent to you confirming our contract with you. Balances are required one month prior to arrival. No further reminder will be sent and bookings may be cancelled if payment is not received by the due date and any deposit paid will be forfeit. Should you have to cancel your holiday the following charges will apply: up to 28 days loss of deposit, 27-15 days 50%,14 days or less 100%. Holiday cancellation insurance is therefore strongly recommended.

Amendments - should you wish to alter your arrangements after we have processed your booking a £20 per person (or £30 per unit) amendment fee will be charged. However, if within 28 days higher charges may apply especially if your arrival date is changed. Cheques made payable to Travelsmith Holidays Ltd.

A special note for Apartments, Villas and Cottages

Clients will be required to provide a credit/debit card imprint/deposit on arrival, or in respect of Green Acres and Bay Retreat a £100 deposit will be added to the total holiday invoice payable at the time of balance. This will be cancelled/fully refunded after departure, subject to any deduction for breakages, loss and/or damage and/or if the unit is left in an unacceptable condition. Liability is not limited to £100 in the event of loss/damage in excess of this figure and if in the unlikely event higher charges are applicable we would seek further payment from the credit/debit card supplied at the time of booking or require supplementary payment by cheque or credit card.

Accommodation and meals

No allowance given for unused accommodation or meals not taken due to temporary absence, including late arrival on the first day or early departure on the last day.

Room types (applicable to all accommodation)

Double = 1 large bed. Twin = 2 single beds. Family Room = double or twin with bunk beds. Treble = double + single bed. 3-bedded = 3 single beds. Where sofa beds used in self catering in line with max capacities they are always a double bed unless otherwise specified.

Special diets at Porth Veor Manor

Vegetarian dishes are available daily. However depending on specific dietary requirements there may be a restricted menu. It is important that prior notice is given so that we may assist wherever possible.

Check in/check out

Normally your accommodation will be ready on arrival day between 3- 4pm - please refer to individual properties. On departure please vacate by 10am so that we can service it in good time prior to new arrivals.

Late arrivals

Check in is up to 9pm (10.30pm for Porth Veor Manor). Arrivals later than these times can only be accepted in exceptional circumstances and by prior arrangement. Should you be arriving later due to a delayed flight or any other travel problem please call in advance with your estimated time of arrival.

Porth Veor Manor, Porth Cottage & The Beach House 01637 873274.
Tregurrian 01637 839541.
Beachcombers/Waves 01637 839542.
Pendeen 01637 839543.
Green Acres 01637 839544 or 01840 213537.
Bay Retreat 01637 839545.

With specific regard to Beachcombers, Waves, Tregurrian, Green Acres and Bay Retreat where reception is not manned all day there is also an "outside safe" system for collection of keys and important arrival information, details provided with your confirmation and account. If accommodation is not taken up, without prior notification by 9am on the day immediately after your scheduled arrival day, the Management reserves the right to re-let the accommodation.

Cots and high chairs

These are provided (excluding bedding) free of charge, subject to advance booking only, at all featured properties.

Disabled clients

Most welcome at all of our properties and we will be pleased to assist wherever possible. However, please note that the majority of our accommodation is entirely unsuitable for those confined to a wheelchair or with severe walking difficulties.

Please refer to our individual property pages for specific information and do not hesitate to seek advice from us when booking.

Swimming pools

Please note that they may be subject to closure or restricted use in line with any safety requirements which may be imposed by local authorities at any time, or for any other health or safety reasons. NB It is a condition of use that all guests fully comply with safety instructions. Porth Veor Manor Subject to weather conditions our heated outdoor pool is open Apr-Oct and is available to any guests from our other properties. Please advise reception on arrival before use. Green Acres Heated indoor pool open all year round.

Laundry facilities

Laundry facilities are at Beachcombers (payable by tokens from reception) and Green Acres (coin operated). In addition, we offer a full laundry service to all hotel and self catering guests at all our featured properties except Green Acres and Bay Retreat.

Bed linen and towels

Bed linen, towels and tea towels are provided in all units. Beach towels can be obtained from reception at Beachcombers, Tregurrian, Waves and Porth Veor Manor only.

Shop

There is a small shop within the Beachcombers reception, open daily at certain times serving some basic essentials.

Parking

All our featured properties have their own private car park. With specific reference to the Beachcombers & Waves there is one guaranteed space for each apartment. Where clients bring two cars in respect of one apartment if there is insufficient space in our private car park, there is a public car park opposite the complex (payable locally).

Dress code at Beaucliffes, Porth Veor Manor

We would respectfully ask that smart casual wear is worn for dinner. Thank you for your co-operation.

Conduct

The Management reserves the right to decline acceptance of any booking and to expel anyone whose conduct is deemed to be detrimental to the hotels, villas, cottages or apartments and the comfort of all other guests. We are sure this ruling can only prove beneficial for the vast majority of clients.

Pets

With the exception of registered guide/service dogs (welcome free of charge) we regret that pets cannot be accepted at Beachcombers, Tregurrian, Waves, Porth Cottage, The Beach House and Porth Veor Manor. It is also not permitted to leave pets in your vehicle in our car parks overnight. There are two cottages at Green Acres and four villas at Bay Retreat where dogs are welcome, subject to compliance with site rules, supplied on arrival. If unsure, please ask when booking.

Brochure information

All details have been compiled as carefully as possible to ensure accuracy at the time of publication. If any material changes subsequently occur, we will notify you accordingly.

Our liability

We accept full responsibility for ensuring that the accommodation provided is in accordance with the descriptions in this brochure. No liability is accepted for any accidental injury to any guest nor for any loss or damage to their property including vehicles, however caused. We reserve the right to amend or withdraw any amenity or facility due to operational safety reasons. Naturally every effort will be made to restore any such loss of facility with a minimum of delay. If any advertised facility is withdrawn or unavailable we will notify you in advance where possible.

At your service

If you have any queries or require further information please do not hesitate to ask.

Travelsmith Holidays Ltd is VAT registered - 732 2215 74.