Arrival days and durations
Any day or duration, subject of course to availability.
Holiday costs
All prices include VAT and are guaranteed against any increase, unless in the very unlikely event that the Government alters the 17.5% VAT rate.
Hotel -
All prices are quoted per person.
Standard tariff
If your holiday duration cuts across two price bands the applicable rates are combined on a pro rata basis.
Holiday specials
All prices are quoted per person and are based on commencement date.
Group bookings
Groups are most welcome, special prices on request. Please note that under certain circumstances all-male/female groups may not be accepted. Please check at the time of booking.
Reservations
Simply contact us by 'phone, fax or e-mail to check availability or where applicable you can book online. Early booking is advisable, especially for peak dates or where there are specific requirements.
Money matters
A deposit of £50 per adult, per week (or part week) is payable. Full payment please if booking is made within one calendar month of arrival. A full confirmation and account will then be sent to you confirming our contract with you. Balances are required one month prior to arrival. No further reminder will be sent and bookings may be cancelled if payment is not received by the due date and any deposit paid will be forfeit. Should you have to cancel your holiday the following charges will apply: up to 28 days loss of deposit, 27-15 days 50%,14 days or less 100%. Holiday cancellation insurance is therefore strongly recommended.
Amendments - should you wish to alter your arrangements after we have processed your booking a £15 per person amendment fee will be charged. However, if within 28 days higher charges may apply.
Cheques made payable to Pendeen Hotel.
Holiday cancellation insurance
Holiday cancellation insurance is strongly recommended. If required, the premium is payable at the time of booking. Cover is only effective once we are in receipt of the premium.
Accommodation and meals
No allowance given for unused accommodation or meals not taken due to temporary absence, including late arrival on the first day or early departure on the last day.
Hotel
This comprises bed and breakfast daily, or half board (where applicable), commencing with dinner on the first day and ending with breakfast on the last day. NB where special breakfast or half board prices are shown, these are only valid when reserved in advance at the time of booking and for the full holiday duration.
Room types
Double = 1 large bed. Twin = 2 single beds. Family Room = double or twin with bunk beds. Treble = double + single bed. 3-bedded = 3 single beds.
Special diets
Vegetarian dishes are available daily. However depending on specific dietary requirements there may be a restricted menu. It is important that prior notice is given so that we may assist wherever possible.
Check in/check out
Normally your hotel room will be ready on your arrival day from 3pm. On departure you are asked to vacate your accommodation by 10am so that we can service it in good time prior to new arrivals.
Late arrivals
Check in is up to 9pm. Arrivals later than these times can only be accepted in exceptional circumstances and by prior arrangement.
Should you be arriving later due to a delayed flight or any other travel problem please call in advance with your estimated time of arrival - Pendeen 01637 839543.
If accommodation is not taken up, without prior notification by 9am on the day immediately after your scheduled arrival day, the Management reserves the right to re-let the accommodation.
Cots and high chairs
These are provided at no charge, subject to advance notification.
Disabled clients
Disabled clients are most welcome. However, please note the following important information:
The Pendeen Hotel does not have a lift and is entirely unsuitable for those confined to a wheelchair or with severe walking difficulties.
Swimming pool
Subject to weather conditions our heated pool at The Porth Veor Manor is open from April to October, and is also available to any guests at the apartments. It may be subject to closure or restricted use in line with any safety requirements or regulations which may be imposed by local authorities at any time, or for any other health or safety reasons.
Laundry facilities
Laundry facilities can be found in the Beachcombers apartment complex comprising washing machines and tumble driers, payable by tokens purchased from the Beachcombers reception. In addition, we offer a full laundry service to all apartment guests.
Towels
All towels and tea towels are provided for use in the apartment. Beach towels can be obtained from reception (deposit payable).
Parking
The Pendeen Hotel has its own private car park.
Conduct
The Management reserves the right to decline acceptance of any booking and to expel anyone whose conduct is deemed to be detrimental to the hotel and the comfort of all other guests. We are sure this ruling can only prove beneficial for the vast majority of clients.
Pets
With the exception of registered guide/service dogs (which are welcome free of charge) we regret that pets cannot be accepted in the apartments.
Website information
All details have been compiled as carefully as possible to ensure accuracy at the time of publication. If any material changes subsequently occur, we will notify you accordingly.
Our liability
We accept full responsibility for ensuring that the accommodation provided is in accordance with the descriptions in this brochure. No liability is accepted for any accidental injury to any guest nor for any loss or damage to their property including vehicles, however caused. We reserve the right to amend or withdraw any amenity or facility due to operational safety reasons. Naturally every effort will be made to restore any such loss of facility with a minimum of delay. If any advertised facility is withdrawn or unavailable we will notify you in advance where possible.
At your service
If you have any queries or require further information please do not hesitate to ask. |
Holiday Booking Conditions
